We cannot offer change of mind refunds or exchanges so please choose carefully and ask us for expert advice when choosing your skincare.

If you think you have had an adverse reaction to a product please get in touch asap and one of our skin experts will advise you what to do.

More often than not a perceived reaction is an action of the active ingredients our skincare uses. It is quite common to have a transition period when starting new skincare or changing to a higher level of active ingredients, our advice will often be to "back off" using the products for a week or so and giving your skin time to adjust. We ask all customers to be patient and trust our expertise when guiding you through this. 

From time to time product packaging may be faulty, just drop us a line and we will sort it for you.